are returned to us in one of three ways. Situations of varying
degrees dictate which is chosen.
1. Items are shipped back,
buyer paying for the return shipping.
2. Items are shipped back,
Buyacandle.com pays return shipping by standard rate.
3. Items are shipped back,
Buyacandle.com compensates buyer for shipping costs with additional
candles in reshipment.
Returns and Exchanges
Making sure you are happy with your purchase is very important to us!
All returns must be made within 30 (THIRTY) days of receipt. After 30
(THIRTY) Days the sale shall be final. All returns must be assigned an
RMA Number. You can obtain an RMA number by emailing us or calling us.
We are not able to accept returns without an RMA number. Any returns
sent to us must be shipped back with adequate insurance to cover the
entire contents of each parcel. Normally carriers like UPS and
FedEx will insure a parcel for up to $100 by default. Often,
Buyacandle.com will ship above $100 in a single parcel. You must
purchase additional insurance if you wish to be covered in the event of loss
or damage for any parcels retuned to us. If you have any questions about
returning candles please ask before you ship them back. By purchasing
from our site you agree that all sales shall be final after 30 (THIRTY)
days. In addition, you agree that any returned candles must be
returned undamaged and that you will only receive credit for undamaged
candles returned to us within the 30 (THIRTY) day period.
We take extreme precautions to
ensure that orders are carefully packed and leave our warehouse in perfect
condition. When you receive your order, please examine the merchandise
immediately for any damage. If you do have any item(s) that are damaged,
please contact us right away so that we can file a claim with the carrier.
It is very important that you also save the box and all packaging material
that the damaged item(s) were shipped in for inspection by the carrier.
Failure to do this could result in the carrier denying the claim. You must
contact us within 7 days of receipt of your order about any damaged item(s)
in your shipment.
Remember, in the event that
any Buyacandle.com product must be returned to us, Please contact us
first! We promise, we'll make you happy! Nearly 100% of the
time, the customer pays none of the shipping!